Shipping policy

Processing Times

Please allow 1–3 business days (Monday to Friday) for us to process and ship your order. Every package is provided with a tracking number. An express delivery option is available at checkout.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM London time (GMT). Orders placed after this time will be processed the next business day.

Transit Times

Please allow the following estimated delivery times:

United Kingdom Free Shipping — 8–11 Business Days — FREE

Carriers

We ship through trusted carriers including Royal Mail, USPS, UPS, DHL, and FedEx.

Order Tracking

Once your order has shipped, you'll receive a confirmation email with your tracking number. You can use this to follow your package at any time.

Shipping Restrictions

We do not ship to PO Box addresses, military addresses (BFPO), or restricted areas. Certain items may be subject to shipping restrictions depending on carrier or regional regulations.

Failed Delivery or Returned Packages

If a delivery attempt fails due to incorrect address information or the package is undeliverable, the order may be returned to us. We will contact you to arrange a new shipment, which may come with additional shipping costs.

Lost or Damaged Packages

If your package is lost or arrives damaged during transit, please contact us as soon as possible at info@harven-london.com We will work with the carrier to investigate and resolve the issue.

Important Notes

Please note that the transit times listed above are estimates and may vary due to unforeseen circumstances such as customs delays, courier issues, or weather conditions. Business days do not include weekends or public holidays.

All our products are shipped from our fulfilment warehouse in Asia.

Policy Updates

We may update this shipping policy from time to time to improve our service. The latest version will always be available on this page.

Contact Information

Store name: Harven London

Company name: PYT Limited

Company Address: Gorontalostraat 11C, Amsterdam, North Holland, 1095 TL, Netherlands

Company nr: 77936787

Phone: +44 7 2876 2738

Email: info@harven-london.com

Monday to Friday | 09:00 – 18:00 (GMT)

Saturday and Sunday: Closed

We aim to respond to your inquiries within 24 hours.